Frequently Asked Questions
Everything you need to know about shopping with Good Neighbour.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take between 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, as a 'Good Neighbour,' we prioritize ethical manufacturing and use organic cotton, recycled polyester, and non-toxic dyes in over 80% of our collections.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your location.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.